sturdysspirit.com Returns Policy

We want you to be completely satisfied with your purchase. Our returns policy is designed to be straightforward, allowing you to shop with confidence.

General Returns
If you are not satisfied with your order, you may return items for an exchange or refund within 28 days of delivery, provided they are in a “new and unused state” in their original packaging with all tags and labels attached, and include a copy of the invoice. Personalized items (e.g., engraved, embroidered, or stamped) cannot be returned unless faulty.

Condition of Returns
“New and unused state” means the items show no signs of wear, marks, or use. For example, footwear must have been tried on only on a carpeted surface with completely unmarked soles. All returns are subject to a Quality Control check upon receipt. Items that do not meet our standards will be returned to you at your cost. You are responsible for ensuring returned goods are fully insured during transit back to us.

Processing Refunds
For eligible returns that pass our Quality Control, refunds will be credited to the original payment method within 14 days of us receiving the goods or your notice of cancellation. We do not issue credit notes for use online or in-store.

How to Return

  • Create a Return Label: Please click here to create your free returns label or QR code via our portal.
  • International Returns: Please click here to access our international returns portal.

Gift Returns
If you received a gift, you may return it within 30 working days of delivery to exchange it for other goods of equal or greater value (any price difference and shipping costs apply). The right to return gifts is subject to the same conditions listed above (e.g., new/unused, non-personalized). If a gift is faulty, not as described, or not of satisfactory quality, it may be returned for a refund to the original purchaser (the gift giver).

Faulty Items
If your item is faulty, please contact our Customer Service Team for assistance.

We are here to help ensure your experience with sturdysspirit.com is positive. For any questions regarding returns, please visit our contact page at sturdysspirit.com.