Privacy Policy

About sturdysspirit.com and This Privacy Policy

sturdysspirit.com operates the digital platforms under the sturdysspirit.com domain. In this Privacy Policy, we use the terms “sturdysspirit.com”, “we”, “us”, and “our” to refer to our company and our online services.

Please take a moment to read the following policy, which explains how we collect, use, disclose, and transfer the personal information that you provide to us on our website and other digital platforms (together referred to as the “Platforms”) or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

For online transactions facilitated through our Platforms, our standard Terms and Conditions of Sale will apply and govern any such purchases.

Updates to This Privacy Policy

From time to time, we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

Information You Provide Us and How We Use It

We collect information from you as detailed below:

  • To access certain areas of our Platform, you may need to register with us. During registration, you may be asked to submit personal information about yourself. By entering your details, you enable sturdysspirit.com to provide you with the services you select.
  • When you purchase products online, we collect information such as your purchase details and relevant payment information. We also collect personal information when you correspond with us, for example, if you contact us with a query.
  • If you choose to interact with sturdysspirit.com via a social media platform or other third-party service, we may collect the information you have provided to us through that platform.
  • We also collect certain information automatically about visitors to our Platform, described in the section headed “Cookies and Other Information That We Automatically Collect”.

We will use the information we collect from you to:

  • Manage and fulfil purchase orders and facilitate delivery.
  • Manage our accounts and records.
  • Deal with your enquiries and requests.
  • Send service-related communications, such as order confirmations.
  • Identify products and services we think you might be interested in, based on your previous interactions with us.
  • Send you marketing communications relating to us that we think may be of interest to you, where we have a legitimate basis to do so.
  • Conduct market research to continuously improve our services.
  • Undertake fraud prevention and other activities to keep our Platform and services secure.
  • Understand how our Platform is used to continuously improve our offerings.

Types of Cookies & Other Information We Collect

Like most platforms, we use cookies and similar technologies to recognize you, customize your experience, and understand how visitors access our Platform.

What is a Cookie?
Cookies are small text files downloaded to your device when you visit a website. They are widely used to make platforms work efficiently and to provide information to the platform owners.

We use cookies to enhance your online experience and to better understand how our Platform is used. There are two broad categories:

  • First-party cookies, served directly by sturdysspirit.com to recognize your device when it revisits our Platform.
  • Third-party cookies, served by a third-party provider on our Platform, commonly used for analytics or advertising.

What Cookies Do We Use?
Our Platform serves the following types of cookies:

  • Essential Cookies: Necessary for services like secure login and transactional pages.
  • Functionality Cookies: Enhance your experience by remembering preferences like language.
  • Analytics Cookies: Collect aggregated information about how visitors use our Platform to help us run it more efficiently.
  • Advertising Cookies: Used to make advertisements more relevant to you and to evaluate advertising effectiveness.
  • Social Networking Cookies: Enable you to share pages and content through third-party social networks.

How to Control or Delete Cookies
You can set your cookie preferences by changing your browser settings. Please note that refusing cookies may limit the full functionality of our Platform. For more information on managing cookies.

IP Addresses
We may collect information about your device, including your IP address, to better understand how visitors use our Platform for internal reporting purposes.

Sharing Your Information

We do not share your personal information with other people or non-affiliated companies except under the following circumstances:

  • We disclose information to third-party service providers for purposes such as payment processing, fraud prevention, and other services required to operate our business.
  • We disclose information where we believe it is necessary to comply with a legal or regulatory obligation.
  • We disclose information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.

International Transfers

If your information is transferred outside of your home territory, we implement appropriate safeguards, such as standard contractual clauses, to protect your data in accordance with this Privacy Policy.

Protecting Your Information

We are committed to protecting your personal information. We limit access to your information and have implemented appropriate technical and organisational safeguards. Where you choose a password for parts of our Platform, you are responsible for keeping it confidential.

Retaining Your Information

We keep your information only as long as necessary for our stated purposes, or as required to comply with legal obligations.